A busca da excelência no atendimento em uma ILPI sob a perspectiva do sujeito residente

Abstract

Aging is a world phenomenon that comprises biological, psychological, and social changes, which many times lead the elder to a total or partial dependence of a caretaker, who are usually the spouses, sons, daughters, daughters-in-law, sonsin- law, nephews, nieces, or grandchildren. Most of these caretakers do not have a healthcare professional background, but are moved by their good will and availability. However, it is noticed that, more and more, these relatives have professional activities out of the house and the Long-Term Stay Institutions (LTSI) many times consist in the only choice for these subjects and their families. The purpose of this study is to identify the will of the residents regarding the LTSI, and what they expect of the place where they live, through a qualitative research. Semi-structured interviews were used as a data collection technique, upon the use of an open-question questionnaire. Reflections regarding the social representations of the residents of this LTSI, which identify their wishes related to the place where they live and what they expect of it, are presented. These reflections also identify the inter-relations among residents and how they relate to the institution managers, contributing for the resident to preserve his/her functional ability and autonomy. There are also suggestions for the elaboration of action plans for the continuous healthcare improvements to these residents, turning the LTSI into a pleasant community, which provides them with quality of life and preserves their identities