Estratégias de cortesia e polidez no gênero fórum educacional digital

Abstract

In this work, we have as objective to analyze the forum genre on the learning environment Distance Education that favors quarrels and knowledge sharing between the participants. We had analyzed the forum of a semipresential discipline of the Letras course of the Pontifícia Universidade Católica de São Paulo. On the analysis of the forum was observed the linguistic marks that characterizes courtesy/politeness, the usage of an adapted language to the interlocutors that has participated in the forum and the interaction between them. With specific objectives, on this research we propose: to identify linguistic aspects that are characterized as courtesy and politeness present on the educational forum; to verify what kind of positive politeness are used by the interlocutors and how the face preservation occurs; to verify what kind of strategies to the negative politeness are used by the interlocutors and what occur when there isn t a use of face preservation strategies. The theoretician framework of this research is anchored, basically, on the Grice s (1975), Brown & Levinson s (1987), Rosa s (1992), Marcuschi s (2003) studies and in studies about the usage of emoticons that aims the categories analysis: face preservation strategies by the conversational markers and attenuation in special, positive politeness strategies and emoticons. On the analyzed categories we can detach the linguistic marks, the usage of the adapted language to all interlocutors that participates in the forum and the reciprocity between them. The gotten results points to the usage of the politeness by the interlocutors on a collaborative context and of interaction that favors the face preservation on the educational forums