Aprendizagem colaborativa organizacional: um estudo de caso na empresa Mercur S.A

Abstract

Collaborative learning promotes the intentional social interaction of people belonging to the organizational ecosystem and transforms tangible and intangible benefits (such as information, knowledge and intellectual capital) into sustainable gains for the organization and for the individuals that integrate it. In this context, the objective of this dissertation is to understand the contribution of organizational collaborative learning (which values people in their entirety and encourages interactions and knowledge sharing) to achieve the organization's objectives. Through this investigation, the learning strategies adopted to promote a meaningful and transformative collaborative culture were addressed, inspiring new practices. The present investigation was conceived from a narrative review of previous studies and theoretical references, bringing a perspective on organizations as living, complex, learning, collaborative and evolving systems. Conducted as a mixed applied research (in terms of approach and nature), of an exploratory nature (in terms of objectives), the proposed methodology was the single case study at the company Mercur SA, involving triangulation in data collection, with application of a questionnaire, interviews semi-structured in thematic focus groups and document analysis, involving 27 participating collaborators. Data analysis sought to identify the main information collected and categorize them into four thematic axes — Collaboration, Learning, Integrality and Interactivity — to organize the empirically collected evidence and relate it to the conceptual basis of the research. As a result, the premise that collaboration contributes to organizational learning from a culture capable of valuing the particular potential of each employee for organizational sustainability was validated